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The Modern Customer Podcast

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
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The Modern Customer Podcast
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Dec 7, 2015

Darren Pleasance leads the Global Customer Acquisitions team for Google, dedicated to driving Google's growth in the global SMB space across a diverse set of countries and industries. In this capacity,he’s responsible for guiding Sales, Marketing, Market Intelligence and Support teams globally to attract small and mid-sized businesses to Google's many services. His goal is to make businesses aware of how Google's services can help them succeed and to provide the highest quality on-boarding experience in the industry. In his previous role as a leader in McKinsey and Company's North American Marketing & Sales Practice, and the founder and co-leader of McKinsey's global Small- and Medium-sized Business (SMB) practice, he specialized in helping senior executives in their efforts to build high-performing sales, marketing, and support channels for serving SMB customers. He serves on the board of the Hiller Aviation Museum in San Carlos, California and on the board of the Experimental Aircraft Association in Oshkosh, Wisconsin.

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