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The Modern Customer Podcast

The Modern Customer Podcast is a show exploring the intersection of customer experience, social customer service and content. We will also dive into related leadership topics. The show is hosted by Forbes contributor and customer experience strategist Blake Morgan and features guests that include practitioners, authors, influencers and other tastemakers.
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Dec 23, 2015

Kevan Gammage is senior manager for MailChimp’s social and Pro support teams. After joining MailChimp’s support team as an agent in 2013, he now helps manages the company’s overall support strategy and shapes the way agents communicate with Pro customers and users through social channels every day.

 
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