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The Modern Customer Podcast

The Modern Customer Podcast is a show exploring the intersection of customer experience, social customer service and content. We will also dive into related leadership topics. The show is hosted by Forbes contributor and customer experience strategist Blake Morgan and features guests that include practitioners, authors, influencers and other tastemakers.
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May 10, 2016

You might have heard of @Veronica because she has 1.76M followers on Twitter. While she frequently speaks on topics like listening to your customers on social media she rarely uses social to complain herself. The only time was when she hosted the Season 6 Premier of Game of Thrones on Facebook Live and her dress showed up with a hole in it. As a writer, producer, and speaker, Veronica’s primary goal has been to educate both savvy and mainstream audiences about how technology can improve and enhance their lives. A guest on this week’s Modern Customer Podcast she gives golden advice to brands on how to make a fan in a moment of failure.

-Brands that are doing social media right
-Why brands fail at engaging with their customers on social media
-How brands can maintain authenticity on social media with customers

 

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