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The Modern Customer Podcast

The Modern Customer Podcast is a show exploring the intersection of customer experience, social customer service and content. We will also dive into related leadership topics. The show is hosted by Forbes contributor and customer experience strategist Blake Morgan and features guests that include practitioners, authors, influencers and other tastemakers.
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Jun 13, 2016

General Mills is a 150 year old company. You have definitely heard of their famous cereal brands such as Trix, Cinnamon Toast Crunch and even their new cereal brand Tiny Toast. You surely grew up eating Cheerios, Betty Crocker cakes, Hamburger Helper and Häagen-Dazs ice cream. You might not know that today they also own Annie’s, Epic (amazing jerky), Larabar and Cascadian Farms. They produce and market more than 100 brands in 100 markets and there is one woman at the marketing helm of this enormous operation. Her name is Ann Simonds and she is the Chief Marketing Officer of General Mills. From content to social media to traditional advertising Simonds has a lot of responsibility. But that doesn’t stop her from taking the time to do things such as make frequent trips to the grocery store to watch her customers in action. In this podcast you will learn about how Simonds takes the roof of the house of her customers to get to know what their needs are. 

What you will learn in this podcast: 

  1. A day in the life of the CMO of General Mills
  2. The number one challenge sitting on every marketer’s desk today
  3. General Mills approach to social media and customer engagement
  4. Why General Mills launched the #WeNeedTheBees campaign
  5. The various marketing approaches and customer personas for different brands, for example Annie’s, Larabar, Epic or Cascadian Farms versus Betty Crocker, Cinnamon Toast Crunch and Haagen Dazs
  6. Advice Ann would have given herself at the beginning of her career
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