Kevan Gammage is senior manager for MailChimp’s social and Pro support teams. After joining MailChimp’s support team as an agent in 2013, he now helps manages the company’s overall support strategy and shapes the way agents communicate with Pro customers and users through social channels every day.
We're at a crossroads in education. There is an increasing gap between the skills that are in demand in the workforce, and modern day education. It simply is not making the cut. Even though the education system today is largely an old machine, sometimes you come upon stories that give you hope. Enter Paulina Raguimov, a young creative gamer who at the age of 16 applied for an internship at JumpStart--a well-known game company--got the internship and ended up pitching a concept for a new game to the CEO, and getting that game produced. Now at the age of 20 Raguimov continues to do cutting edge work at JumpStart and finds time in her busy schedule to mentor younger people as well. Raguimov took the road less travelled by skipping college (so far) and wants to provide information and resources to others like her in school who don't know exactly what they wanted to be when they grow up. Raguimov has generated a lot of attention already with features in TechCrunch and Huffington Post. I have met Paulina Raguimov many times and am happy to have had the opportunity to share her story with Forbes listeners.
What You Will Learn In This Podcast:
Darren Pleasance leads the Global Customer Acquisitions team for Google, dedicated to driving Google's growth in the global SMB space across a diverse set of countries and industries. In this capacity,he’s responsible for guiding Sales, Marketing, Market Intelligence and Support teams globally to attract small and mid-sized businesses to Google's many services. His goal is to make businesses aware of how Google's services can help them succeed and to provide the highest quality on-boarding experience in the industry. In his previous role as a leader in McKinsey and Company's North American Marketing & Sales Practice, and the founder and co-leader of McKinsey's global Small- and Medium-sized Business (SMB) practice, he specialized in helping senior executives in their efforts to build high-performing sales, marketing, and support channels for serving SMB customers. He serves on the board of the Hiller Aviation Museum in San Carlos, California and on the board of the Experimental Aircraft Association in Oshkosh, Wisconsin.