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The Modern Customer Podcast

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
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Now displaying: Page 1
Mar 29, 2016

Imagine a small rural village in Sweden. It’s nighttime and a new dad drops the only remaining bottle of baby formula on the floor as his hungry son wails. The closest grocery store will take at least 40 minutes round-trip. That was the moment that technology expert Robert Illiason started thinking about alternatives. He realized living in a rural part of the world, where shops close early puts a strain on customers. He came up with the idea for Näraffär (meaning “shop nearby”), the first unmanned grocery store where customers can buy small items such as baby food at any time of night or day. The store is run using a mix of cameras, apps and other technology which he describes as fairly simple to set up. In this podcast you will hear from Illiason, who is an IT consultant specializing in databases and business intelligence, mainly working with automating processes and data flows. He has worked with customers such as Ericsson, TeliaSonera and, mainly, IKEA. He is also a writer and who keeps his finger at the tech pulse for several Swedish IT magazines.

In this podcast you will learn:

The key components of an employee-less store

Surprising insights into customer behavior

Future predictions around retail technology

 

 

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