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The Modern Customer Podcast

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
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The Modern Customer Podcast
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Now displaying: Page 1
Aug 14, 2016

Why does it seem like start-ups are having all the fun lately? All too often big companies will launch an incubator or start-up environment in their company only later to close it once the company starts to feel nervous about their growth. In today’s Modern Customer Podcast we learn from Michael Docherty the author of Collective Disruption: How Corporations & Startups Can Co-Create Transformative New Businesses. In the book Michael reveals how the smartest corporations are learning to partner and co-create with startups for transformative innovation. The book provides established companies with a practical framework for plugging into the startup ecosystem to fuel and incubate new businesses. As CEO of Venture2 Inc., Docherty and his organization work with leading companies to transform their innovation capabilities, build innovation ecosystems and accelerate the commercialization of breakthrough new products, services and business models. He is a frequent speaker on innovation and corporate venturing and an active supporter of the entrepreneurial community.

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