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The Modern Customer Podcast

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
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Now displaying: Page 1
Sep 12, 2016

Peter Strebel serves as chief marketing officer and senior vice president of sales responsible for creating and driving innovative branding, communications, marketing and business development strategies to increase awareness, capture market share and build revenue for the brand. Strebel stewards Omni’s centers of excellence including revenue management, global sales, e-commerce, customer loyalty, reservations and call center, branding, advertising, communications, web and digital marketing and market research. Previously, Strebel was the senior vice

president of operations and oversaw the development of brand-wide property standards, guest rooms and other operational areas for the brand’s growing convention collection and resort portfolio. He also worked directly to support Omni Atlanta Hotel at CNN Center, Omni Nashville Hotel, Omni Parker House, Omni Berkshire Place, The Omni Homestead Resort and The Omni Grove Park Inn.

A long-term Omni veteran, Strebel rejoined Omni in 2009 as area managing director and general manager of the Omni Berkshire Place. In his role as area managing director, he oversaw all marketing, sales and operational aspects of Omni properties in the Northeast. During his previous tenure at Omni, he had a successful 10-year career in sales and marketing positions of increasing responsibility, ultimately leading to his appointment as vice president of sales and marketing.

What You Will Learn In This Podcast:

  • How Omni Hotels differentiates itself with so many disruptions coming to hospitality How customer experience is defined at Omni Hotels
  • Who drives customer experience at Omni Hotels
  • How is customer service organized at Omni Hotels

More About Our Sponsor Plantronics:

Plantronics offers one of the industry's most complete families of corded and wireless products for unified communications. Widely recognized for their sound quality, reliability and comfort, Plantronics' audio solutions help companies extend the benefits of IP communications throughout the extended enterprise, fostering better business communication and efficiency regardless of where professionals are working.
https://www.plantronics.com/us/company/

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