Info

The Modern Customer Podcast

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
RSS Feed
The Modern Customer Podcast
2022
November
October
September
August
July
June
May
April
March
February
January


2021
December
November
October
September
August
July
June
May
April
March
February
January


2020
December
November
October
September
August
July
June
May
April
March
February
January


2019
November
October
September
August
July
June
May
April
March
February
January


2018
November
October
September
August
July
June
May
April
March
February
January


2017
December
November
October
September
August
July
June
May
April
March
February
January


2016
December
November
October
September
August
July
June
May
April
March
February
January


2015
December
November
October
September
August


Categories

All Episodes
Archives
Categories
Now displaying: Page 1
Aug 29, 2016

The Dallas Mavericks are famous for a few reasons. They are the 9th most valuable basketball Franchise in the NBA valued at $1.4 billion dollars. The other unique aspect of the team is Mark Cuban their highly involved and enthusiastic owner. The Dallas Mavericks Chief Technology Officer--interviewed in this podcast--is used to hearing from Cuban whether it’s about engaging digital fans or a customer complaint Cuban found on social media. Management of the team make customer experience excellence a habit. The Dallas Mavericks continually invest in technology in addition to other leadership development practices such as the Disney Institute to maintain a strong level of quality throughout the Mavericks fan experience. Today’s Modern Customer guest, Chief Technology Officer Ken Bonzon talks about how he started his career with the Dallas Mavericks 17 years ago and the many transformations he's seen the team go through. Fan engagement has always been a priority for the team, and now with technology engaging partners and fans has become even easier. Learn about what the Dallas Mavericks are doing to engage fans and maintain brand relevance in this podcast.

0 Comments
Adding comments is not available at this time.