This week on The Modern Customer Podcast, I’m joined by Michael Nguyen, Head of Customer Intelligence at Enterpret—the AI-powered customer intelligence platform used by leading brands like Chipotle, Notion, and Canva.
We talk about how Enterpret helps companies move from fragmented feedback to real-time customer intelligence, including:
✅ Unifying every customer signal across surveys, support, and social channels into one connected system.
✅ Adding business context so insights are clear, relevant, and actionable.
✅ Turning insight into action through real-time alerts and AI-driven visibility.
It’s a look at how the next generation of customer intelligence is helping leaders make faster, smarter CX decisions.
👉 This episode is sponsored by Enterpret.
Visit https://www.enterpret.com to learn more!
Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.
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