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The Modern Customer Podcast

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
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Now displaying: Page 1
Oct 8, 2019

It may seem glamourous to fly around the world, deliver speeches to adoring fans, and bring in a big paycheck. In reality, the life of a professional speaker is much less glamorous and much more demanding. But even with the long flights and rejection, it can still be incredibly rewarding.

My husband Jacob Morgan worked his last full-time job more than a decade ago. When the boss who had promised him great career opportunities out of college had Jacob running to get him coffee, Jacob left and didn’t look back. He didn’t set out to become a speaker, but instead focused on consulting and working for himself. As he built a personal brand focusing on the future of work, he started getting invited to conferences and his speaking career took off. Today, Jacob is a best-selling author who travels the world to speak at conferences and to top executives. But he says for every one speaking gig, there are 10 that didn’t work out. Jacob responds to speaking requests and negotiates his own contracts, which requires a huge amount of work and time for every speech.

From his years of speaking experience, Jacob offers three pieces of advice to aspiring professional speakers:

  1.     Build credibility. Before you get asked to speak anywhere, you have to build your personal brand. Jacob has a blog, podcast, books, online courses and much more to establish himself as a thought leader. No one will want to hire you to speak if they don’t know who you are and what your message is.
  2.     Deliver an engaging speech. Jacob thinks of speaking as a performance. Aside from delivering useful content, he also wants to connect with the audience, make them laugh and surprise them. There’s a huge difference between someone who just reads their speech and someone who is genuinely interested in the topic and engages the audience.
  3.     Know your worth. One of the biggest mistakes speakers make is not charging what they’re worth and accepting everything that comes their way. When Jacob was starting he took nearly every speaking request, but now he charges what he’s worth and isn’t afraid to walk away from a deal if a group isn’t willing to pay his rate. Know the value you bring and don’t compromise.

Starting a professional speaking career can be full of long flights in coach, uncomfortable hotel beds and paltry paychecks. But building your brand, delivery and experience can create a strong speaking career that opens doors across the globe.

 

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